Locations / Date

Schiphol-Rijk, Netherlands

Dates not yet confirmed

2280.00

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Training courses

ACI - Quality Management in Airport Security

Introduction

The ACI Quality Management in Airport Security is a practical course and provides guidance to aviation security personnel at a managerial level on quality management in airport security and associated pro-active initiatives that are in accordance with QMS and airport industry leading practices.

Note: ACI Members and Least Developed Countries (Members) are eligible for discounts on course tuition which will be processed during registration. Please contact our Training Department via training@jaato.com. More membership details here.

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Course Content

  • The importance of quality management and its application to airport security
  • Principles of a systems approach to Quality
  • A practical approach to quality management: how to design and implement initial and evolving QMS systems
  • Internal quality assurance / audit approaches
  • Threat and risk management
  • Reporting and recording of incidents
  • Quality, Safety, Service, and Security Culture
  • Human resources
  • Evolving the systems with and within the organization

This interactive course involves multiple simulation exercises on security planning and threat assessment in addition to managing simulated airport threats.

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Learning Objectives

By the end of this course students will be able to:

  • Apply the concepts of quality management to aviation security and explain the role of the aviation security manager
  • Describe in detail how a quality management system can be implemented
  • Understand the contribution that Quality Management System (QMS) provides to an integrated security system
  • Implement a robust quality control program and a process of continuous improvement
  • Set up and run a QMS committee
  • Set up procedures and mechanisms for reporting and recording quality, service, and security incidents
  • Create measures to benchmark and assess effectiveness
  • Implement regular reporting mechanisms and communications channels within the airport and other relevant agencies
  • Create a QMS training provision
  • Develop and maintain quality management within the organization
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Who should take this course

  • Airport managers and personnel with security and quality management responsibilities
  • Suppliers and service providers with security responsibility at an airport (e.g., ground handlers, maintenance organization, cargo agents, catering, or airport security providers)
  • Civil aviation security regulators

Pre-requisites

  1. Must hold a supervisory or management security position in a civil aviation airport
  2. Must have a minimum of one to two years’ experience in the field of airport security

This program is intended for security supervisors and managers nominated by a senior executive of their organization.

Duration

5 Days, starting at 09:00 and finishing at approximately 17:00.