This course investigates the importance of planning for emergency situations and of properly managing activities in crisis situations. It introduces the international requirements of an Emergency Plan, discusses how to manage the press and media in crucial situations, as well as focusing on business continuity and the return to normal operations after a crisis. The support provided to victims and the need to rebuild confidence after an incident are also discussed. Current topics on aviation terrorism are included. Case studies provide key insights into the current world climate.

Note: ACI Members and Least Developed Countries (Members) are eligible for discounts on course tuition which will be processed during registration. Please contact our Training Department via training@jaato.com. More membership details here.

• The international SARP’s of an Airport Emergency Plan
• Crisis Management
• Rescue and Fire Fighting Service
• Aircraft Recovery
• Media Management
• Victim Support
• Aviation Terrorism and Aircraft Hijacking
• Airport Liability
• Crisis Control Centres

Please note: the course will NOT include an actual visit to the airport. Instead, the learning objectives will be met via desktop exercises.